CTI (computer-telephony integration), is the use of computers to manage telephone calls. The name is used in relating the computerized services of call centers, such as those that direct your phone call to the exact department at a business you're calling.
Networtrix. Is a leading supplier of computer telephony integration (CTI) products and which include CTI software, computer telephony enabled phone systems. Networtrix is also one of the leading providers of computer telephony outsourcing including IVR voice broadcasting services.
Actually what is Computer Telephony Integration? In simple terms, it is the interface and control between a phone system and a managing computer. The common definition for this technology is follows
"Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated.
As contact channels have expanded from voice to include web, email and fax, the definition of CTI has stretched to incorporate the integration of all customer contact channels with computer systems."
Computer Telephony Software from Networtrix is a stout set of library routines that facilitate your application programs to talk with your phone system. This computer telephony software can increase staff efficiency while enhancing your customer relationships and reducing costs. This is talented by combining the capabilities of your phone system with the custom functionality of your UNIX, Windows or Web applications.
Networtrix maintains two different computer telephony integration phone systems - the digital and analog phone systems. Networtrix CTI phone systems support both analog and digital phone lines and can be configured from 1 analog line to a 1000 digital lines.
All calls are either initiated by the phone system or accepted from the outside. Developed with business standard components, our phone system has features and functions that can only be found in large scale PBX’s, but at an affordable cost.